All sales are final, no refunds will be given.
If you registered incorrectly and need to make adjustments to your order, just give us a call (888-503-3113) and we will make the changes for you. If you call within 2 hours of the sale (sometimes longer, so always call us), we can void the order and no charges or penalties will apply.
Cancellation shall refer to appointments (class date) only. If you need to cancel your class date, you will be entitled to reschedule for up to 60 days from the original class date. (please see the Rescheduling Policy below.)
NEW for 2019
In order to reschedule, you must contact us at 888-503-3113, 718-441-0656 or 516-860-7381
We may not be available on Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.
We do not charge rescheduling fees.
It’s understood that things change, and you may have an emergency.
We do ask that you contact us prior to the class date. If you do not contact us, we will be waiting for your appearance, and that does delay class unnecessarily.
In cases of extreme weather conditions resulting in MTA or DOE suspensions, we will reschedule you to another class.
We only ask that you arrive to class on time. Classrooms open 15 minutes prior to the start of class. If you are more than 15 minutes late to class, you will not be allowed into the class. You will have to rescheduled your class,
NO SHOW POLICY:
If you can not make it to your scheduled class, just give us a call, contact us at 888-503-3113, 718-441-0656 or 516-860-7381
If you do not contact us, we will be waiting for your appearance, and that does delay class unnecessarily.
CREDIT CARD CHARGE BACK/DISPUTE:
If a charge is placed in dispute by you (or the cardholder if it is not your credit card) because you (or the cardholder) do not recognize/recall this charge, you will be responsible for a processing fee of $25.00 in addition to the original charges.
Your privacy is very important to us. Any information we gathered from you will only be used within GoACLS. We do not store any credit card and payment information. The only information stored will be your name, mailing/ billing addresses, phone number, and email. Your information will never be sold to outside vendors. Only our partners (e.g… Authorize.net, mail carriers, the AHA) have access to your information in order to complete your transaction.
To provide the best service and training to all our students, please make proper arrangements for the day. Please keep in mind that some of our courses can run for a full day. To be fair to other students and not cause any distraction, please be sure to schedule accordingly and make proper arrangements.
Please feel free to contact the GoACLS should you have any questions or concerns, contact us at 888-503-3113, 718-441-0656 or 516-860-7381